A thorough pre-event check
Having a conference assistant will mean that the conference room and all requirements are given a thorough check before everyone arrives. You can be confident that the room layout is as requested, including the seating and table requirements and that the audio visual equipment is installed and ready for use. A conference assistant will also ensure that the facilities your delegates will be using are clearly signposted prior to everyone arriving on campus.
A warm welcome
A conference assistant will be there to greet you and your guests with a smile and a warm hand shake. The will produce detailed welcome information tailored to your needs, be familiar with your venue and be able to direct guests confidently to the refreshment areas, photocopier, lavatories and more. What’s more, they will be constantly available to you and your delegates throughout your conference or event.
A flexible approach
With the best will in the world, the speakers and delegates at your conference may not be the best time keepers. Your clearly defined programme and precision timings may not go to plan on the day, so it’s important to have someone on hand who can monitor proceedings and, for example, inform the catering department to hold off delivering lunch for half an hour without you needing to worry about it.
A safe pair of hands
Conference assistants at Royal Holloway receive all round training in customer services, silver service, catering and basic audio visual skills. Hopefully your conference or event will run smoothly and you’ll encounter few if any hiccups. But it’s very reassuring to know that you are only a phone call away from someone who can resolve any potential issues quickly and efficiently should the need arise.
An opportunity for feedback
Your conference assistant will be keen to gain your feedback at regular intervals during your event so that any issues can be communicated and resolved with the relevant departments.